Professional Certificate in Online Customer Relationship Management Skills

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Online Customer Relationship Management (CRM) skills are crucial for business success. This Professional Certificate equips you with the knowledge and expertise to excel in digital customer service.

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About this course

Learn to master social media engagement, email marketing, and live chat support. Designed for professionals seeking career advancement or entrepreneurs building their brands. Develop effective strategies for customer retention and lead generation. Gain practical skills in CRM software and data analysis. Boost your employability and enhance your business impact. Enroll today and transform your customer interactions! Explore the program now and unlock your full potential.

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Course details

• Understanding Customer Relationship Management (CRM) Principles
• Mastering Online Communication Channels (Email, Chat, Social Media)
• Building and Maintaining Online Customer Relationships
• Handling Customer Complaints and Negative Feedback Online
• Utilizing CRM Software and Technology
• Data Analysis and Reporting for CRM Improvement
• Implementing Effective Online Customer Service Strategies
• Legal and Ethical Considerations in Online CRM
• Measuring and Improving Online Customer Satisfaction

Career path

Career Role (Online CRM) Description
Customer Success Manager (CRM) Drives customer retention and satisfaction using CRM tools, proactively managing accounts and enhancing the customer journey. High demand in SaaS and tech.
CRM Analyst (Data & Reporting) Analyzes CRM data, generating reports and insights to optimize customer interactions and improve business strategies. Strong analytical and reporting skills essential.
CRM Specialist (Implementation & Training) Implements and configures CRM systems, providing training to users and ensuring seamless integration across departments. Technical proficiency and training expertise required.
Digital Marketing Specialist (CRM Integration) Leverages CRM data to personalize marketing campaigns, improving lead generation and conversion rates. Strong understanding of CRM and digital marketing strategies needed.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ONLINE CUSTOMER RELATIONSHIP MANAGEMENT SKILLS
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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