Graduate Certificate in Lean Customer Service Automation

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Lean Customer Service Automation: Transform your customer service with this Graduate Certificate. Designed for professionals seeking process improvement and efficiency gains, this program focuses on integrating lean principles with automation technologies.

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About this course

Learn to optimize customer journey mapping, implement robotic process automation (RPA), and leverage AI-powered chatbots. Develop skills in data analytics for informed decision-making and improve customer satisfaction through streamlined workflows. This certificate caters to customer service managers, operations specialists, and anyone aiming for digital transformation in their organization. Boost your career and transform your customer service approach. Explore the program details today!

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Course details

• Lean Principles and Customer Service
• Automation Technologies in Customer Service
• Process Mapping and Improvement for Customer Journeys
• Data Analytics for Customer Service Optimization
• Designing Automated Customer Service Systems
• Implementing and Managing Robotic Process Automation (RPA) in Customer Service
• AI-Powered Customer Service Solutions
• Change Management and Stakeholder Engagement
• Measuring and Reporting on Automation Performance

Career path

Career Role (Lean Customer Service Automation) Description
Customer Service Automation Specialist Develops and implements automated solutions for customer service inquiries, improving efficiency and customer satisfaction using Lean principles. High demand for process optimization skills.
Lean Six Sigma Black Belt (Customer Service) Leads process improvement projects focused on streamlining customer service operations, eliminating waste, and reducing cycle times. Requires advanced Lean and automation expertise.
Automation Engineer (Customer Service) Designs and maintains automated systems, integrating various technologies to enhance customer service efficiency and personalization. Strong programming and integration skills are essential.
Customer Experience Analyst (Automation Focused) Analyzes customer interactions to identify areas for automation and improvement, using data-driven insights to optimize processes and boost customer satisfaction. Data analysis and Lean methodology skills are key.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GRADUATE CERTIFICATE IN LEAN CUSTOMER SERVICE AUTOMATION
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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