Global Certificate Course in AI Customer Relationship Management

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AI Customer Relationship Management (CRM) is transforming businesses. This Global Certificate Course provides practical skills in leveraging AI for enhanced customer engagement.

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About this course

Learn machine learning, natural language processing, and predictive analytics for CRM applications. Designed for professionals in marketing, sales, customer service, and data analytics, this course builds data-driven strategies. Improve customer retention and drive revenue. Gain hands-on experience with leading AI CRM tools. Boost your career in the exciting field of AI-powered customer interactions. Enroll today and unlock the potential of AI in CRM! Explore the course details and start your journey now.

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Course details

• Introduction to AI and CRM
• AI-Powered Customer Segmentation & Targeting
• Chatbots and Conversational AI in CRM
• Sentiment Analysis and Customer Feedback
• Predictive Analytics for Customer Behavior
• AI-Driven Customer Service Automation
• Ethical Considerations in AI-CRM
• Implementing and Managing AI in CRM
• Measuring ROI of AI in CRM
• Future Trends in AI-Powered CRM

Career path

AI CRM Career Roles (UK) Description
AI Customer Relationship Manager Leads and implements AI-driven strategies for enhanced customer engagement and retention. Deep understanding of CRM systems and AI algorithms is crucial.
AI-powered Chatbot Developer Designs, develops, and maintains AI-powered chatbots for superior customer service. Expertise in NLP and machine learning is essential.
Data Scientist (AI CRM Focus) Analyzes vast datasets to optimize CRM performance using AI. Extracts valuable insights to improve customer experience and business outcomes.
AI CRM Consultant Provides expert advice on implementing and optimizing AI-driven CRM solutions for businesses. Strong communication and problem-solving skills are vital.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE COURSE IN AI CUSTOMER RELATIONSHIP MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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