Advanced Certificate in Event Live Chat Support
-- viewing nowAdvanced Certificate in Event Live Chat Support: Master real-time customer engagement. This intensive program equips you with advanced skills for live chat support during high-pressure events.
7,674+
Students enrolled
GBP 149
GBP 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Mastering Live Chat Communication Skills & Etiquette
• Handling Customer Inquiries and Troubleshooting Issues
• Ticket Management and Escalation Procedures
• Proactive Chat Engagement and Lead Generation
• Data Analysis and Reporting for Performance Improvement
• Crisis Management and Difficult Customer Interactions
• Compliance and Data Privacy in Live Chat Support
• Team Collaboration and Knowledge Sharing
• Advanced Chat Features and Integrations
Career path
Advanced Certificate in Event Live Chat Support: UK Job Market Outlook
Career Role | Description |
---|---|
Live Chat Support Agent (Events) | Provide real-time assistance to event attendees via live chat, addressing queries and resolving issues. Strong customer service skills are essential. |
Senior Live Chat Support Specialist (Events) | Lead and mentor a team of live chat agents, ensuring high service standards and efficient query resolution during events. Requires advanced technical and problem-solving skills. |
Event Live Chat Team Lead (Technical Support) | Manage the technical aspects of live chat support for events, monitoring performance and troubleshooting system issues. In-depth technical knowledge and experience are crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate
