Advanced Skill Certificate in Conflict Resolution for Aviation Customer Relations

-- viewing now

Conflict Resolution skills are crucial for aviation customer relations. This Advanced Skill Certificate program equips aviation professionals with advanced techniques to manage and resolve passenger disputes effectively.

4.0
Based on 7,090 reviews

2,537+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

Designed for customer service agents, flight attendants, and airport staff, this certificate enhances communication and de-escalation strategies. Learn to handle difficult passengers, navigate stressful situations, and maintain a positive brand image for airlines. Improve passenger satisfaction and enhance your career prospects in the aviation industry. Enroll today and master the art of conflict resolution in aviation!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Aviation-Specific Conflict Resolution Techniques
• Communication Skills for De-escalation in Aviation
• Customer Service Excellence in High-Pressure Aviation Environments
• Managing Difficult Passengers and Situations
• Legal and Regulatory Aspects of Aviation Customer Complaints
• Cultural Sensitivity and Cross-Cultural Communication in Aviation
• Crisis Communication and Media Relations in Aviation
• Emotional Intelligence and Self-Management for Aviation Professionals

Career path

Career Role (Aviation Customer Relations & Conflict Resolution) Description
Customer Service Agent (Conflict Resolution) Handles passenger complaints, mediates disputes, and de-escalates conflict situations at airports or airline offices. Excellent communication & conflict resolution skills are crucial.
Airport Customer Relations Manager Oversees customer service operations, implements conflict resolution strategies, and ensures positive passenger experiences across all airport services. Requires strong leadership and conflict management abilities.
Airline Customer Relations Specialist Focuses on resolving passenger issues related to flight delays, cancellations, and baggage handling, utilizing advanced conflict resolution techniques to maintain customer loyalty. Deep understanding of aviation regulations is beneficial.
Dispute Resolution Officer (Aviation) Investigates and resolves complex passenger complaints, negotiating settlements and mediating disputes between airlines and passengers. Requires strong analytical and negotiation skills in conflict resolution.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED SKILL CERTIFICATE IN CONFLICT RESOLUTION FOR AVIATION CUSTOMER RELATIONS
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
}
SSB Logo

4.8
New Enrollment
View Course