Advanced Certificate in Online Customer Advocacy
-- viewing nowOnline Customer Advocacy: Elevate your customer service skills! This Advanced Certificate equips you with advanced strategies for building a thriving online community. Learn to manage social media, leverage customer feedback, and expertly handle online reviews and reputation management.
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Course details
• Mastering Social Listening & Sentiment Analysis
• Building & Engaging Online Communities
• Crisis Communication & Reputation Management Online
• Content Strategy for Customer Advocacy
• Measuring & Reporting on Advocacy ROI
• Legal & Ethical Considerations in Online Advocacy
• Advanced Techniques in Influencer Marketing
• Utilizing Customer Advocacy Platforms & Tools
Career path
Career Role | Description |
---|---|
Online Customer Advocacy Manager (UK) | Lead and develop strategies for building strong online customer relationships, driving positive brand advocacy. Requires excellent communication and analytical skills. |
Social Media Customer Advocate (UK) | Manage social media channels, responding to customer inquiries, resolving issues, and fostering positive online communities. Strong social media proficiency essential. |
Community Manager, Online Advocacy (UK) | Build and nurture online communities focused on customer advocacy. Requires strong engagement and moderation skills, coupled with data analysis capabilities. |
Digital Customer Experience Advocate (UK) | Improve overall customer experience across all digital touchpoints by leveraging customer feedback and advocacy initiatives. Strong project management skills are key. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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