Advanced Certificate in Online Customer Advocacy

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Online Customer Advocacy: Elevate your customer service skills! This Advanced Certificate equips you with advanced strategies for building a thriving online community. Learn to manage social media, leverage customer feedback, and expertly handle online reviews and reputation management.

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About this course

Ideal for marketing professionals, customer service managers, and entrepreneurs. Gain practical skills in online community building, crisis communication, and brand advocacy. Boost customer loyalty and drive business growth through positive online interactions. Become a champion of customer experience. Enroll today!

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Course details

• Understanding Online Customer Advocacy & its Business Impact
• Mastering Social Listening & Sentiment Analysis
• Building & Engaging Online Communities
• Crisis Communication & Reputation Management Online
• Content Strategy for Customer Advocacy
• Measuring & Reporting on Advocacy ROI
• Legal & Ethical Considerations in Online Advocacy
• Advanced Techniques in Influencer Marketing
• Utilizing Customer Advocacy Platforms & Tools

Career path

Career Role Description
Online Customer Advocacy Manager (UK) Lead and develop strategies for building strong online customer relationships, driving positive brand advocacy. Requires excellent communication and analytical skills.
Social Media Customer Advocate (UK) Manage social media channels, responding to customer inquiries, resolving issues, and fostering positive online communities. Strong social media proficiency essential.
Community Manager, Online Advocacy (UK) Build and nurture online communities focused on customer advocacy. Requires strong engagement and moderation skills, coupled with data analysis capabilities.
Digital Customer Experience Advocate (UK) Improve overall customer experience across all digital touchpoints by leveraging customer feedback and advocacy initiatives. Strong project management skills are key.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN ONLINE CUSTOMER ADVOCACY
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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