Advanced Skill Certificate in Airline Customer Service
-- viewing nowAirline Customer Service: This Advanced Skill Certificate equips you with the expertise to excel in the dynamic aviation industry. Designed for customer service professionals, airport staff, and aspiring airline employees, this program provides in-depth training.
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Course details
• Customer Relationship Management (CRM) in Aviation
• Handling Irregular Operations and Passenger Complaints
• Airport Operations and Procedures
• Safety and Security Regulations in Aviation
• Passenger Handling and Service Standards
• International Air Transport Association (IATA) Regulations
• Airline-Specific Systems and Procedures
Career path
Career Role | Description |
---|---|
Airline Customer Service Agent (Airport) | Frontline support at UK airports, handling passenger queries, check-in, and baggage. High demand, excellent customer service skills essential. |
Airline Customer Service Representative (Phone/Email) | Remote customer support, resolving issues via phone and email. Strong communication and problem-solving skills required. High volume calls. |
Senior Airline Customer Service Manager (UK) | Leadership role managing teams, overseeing customer service operations, and driving continuous improvement. Requires extensive experience. |
Airline Customer Relations Specialist | Handles escalated customer complaints, mediating disputes and ensuring customer satisfaction. Strong negotiation skills crucial. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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