Professional Certificate in Hotel Quality Assurance

-- viewing now

The Professional Certificate in Hotel Quality Assurance is a comprehensive course designed to empower learners with the essential skills required to thrive in the hospitality industry. This certificate course highlights the importance of quality assurance in hotels, resorts, and other hospitality establishments, and teaches learners how to maintain high standards of service and guest satisfaction.

5.0
Based on 4,849 reviews

3,783+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

In an industry where customer experience is paramount, this course is in high demand. It equips learners with the ability to identify areas for improvement, implement effective quality management strategies, and ensure consistent guest satisfaction. By completing this course, learners will gain a competitive edge in their careers, with the skills and knowledge necessary to drive success in hotel quality assurance. Through a combination of engaging lectures, real-world examples, and interactive exercises, this course provides a hands-on learning experience that is both practical and informative. Learners will come away with a deep understanding of hotel quality assurance, and the confidence to apply their new skills in the workplace.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Introduction to Hotel Quality Assurance and Standards
• Quality Management Systems in Hotels (ISO 9001)
• Mystery Shopping and Guest Feedback Analysis
• Hotel Service Standards and Operational Audits
• Hygiene, Sanitation, and Safety Audits in Hotels
• Facility Management and Maintenance for Quality Assurance
• Complaint Handling and Resolution Strategies
• Data Analysis and Reporting for Quality Improvement
• Benchmarking and Best Practices in Hotel Quality
• Implementing and Maintaining a Quality Assurance Program

Career path

Hotel Quality Assurance Professional Roles in the UK

Role Description
Quality Assurance Manager (Hotel) Oversees all aspects of hotel quality control, ensuring adherence to standards and guest satisfaction. Leads quality audits and implements improvement strategies.
Hotel Quality Auditor Conducts regular inspections and audits of hotel facilities and services to identify areas for improvement in quality and compliance.
Guest Experience Specialist (Quality Assurance) Focuses on enhancing guest satisfaction through proactive monitoring of feedback and implementing changes to improve the overall guest experience. A key role in quality assurance.
Compliance Officer (Hotel) Ensures the hotel meets all legal and regulatory requirements related to safety, hygiene and customer service. A critical component of hotel quality assurance.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN HOTEL QUALITY ASSURANCE
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment