Advanced Skill Certificate in Online Customer Relationship
Published on June 18, 2025
About this Podcast
HOST: Welcome to the show, everyone! Today, we're talking about an exciting course - the Advanced Skill Certificate in Online Customer Relationship Management. I'm thrilled to have our guest, a CRM expert, with us today. Let's dive in! GUEST: Thanks for having me! I'm glad to be here, sharing my passion for CRM. HOST: Let's start with your personal experience. How did you get into CRM, and what do you love most about it? GUEST: I began in customer service, then moved into marketing. CRM was the natural progression. I love how CRM helps businesses truly understand their customers and build strong relationships. HOST: Absolutely! Now, what are some current trends in CRM that our listeners should know about? GUEST: Personalization and AI are big these days. Analyzing customer data lets businesses tailor experiences, while AI streamlines processes and boosts efficiency. HOST: That's fascinating! But there must be challenges in CRM as well. What are some common issues students might face in this course? GUEST: Understanding and applying analytics can be tough. It requires statistical knowledge and practice. But don't worry - the course covers it well! HOST: Great to hear! What do you think the future holds for CRM and related fields? GUEST: CRM will become even more integral to businesses. With growing reliance on digital channels, CRM skills will be in high demand. HOST: That's promising! Thanks for sharing your insights today. GUEST: My pleasure! Thanks for having me! HOST: And that's a wrap! A big thank you to our guest for sharing insights about the Advanced Skill Certificate in Online Customer Relationship Management. Bye for now!
